Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

We want you to be completely satisfied with MedicalHistoryAI. If you subscribe to any paid plan (Patient Pro, Doctor Pro, or Clinic Team) and find that our platform does not meet your expectations, you are eligible for a 100% full refund within 14 days of your initial purchase.

2. How to Cancel Your Subscription

You can cancel your recurring subscription at any time without fees or penalties:

• Log in to your account and navigate to Settings → Billing & Subscription.
• Click Manage Subscription / Open Customer Portal (powered by Paddle).
• Click Cancel Subscription.

Upon cancellation, your subscription will remain active until the end of your current billing period. You will not be charged again.

3. How to Request a Refund

To request a refund within the 14-day window:

• Email our support team at support@medicalhistoryai.com with the subject line “Refund Request”.
• Include your account email address and Paddle order / transaction number from your receipt.

Alternatively, you can request a refund directly through the link provided in your Paddle email receipt.

4. Refund Processing Time

Once approved, refunds are processed immediately by Paddle and typically appear on your original payment method (Credit Card, Debit Card, PayPal, Apple Pay, Google Pay) within 3 to 5 business days, depending on your financial institution.

5. Exceptions & Abuse

Refund requests submitted after 14 days from the transaction date are evaluated on a case-by-case basis. We reserve the right to decline refund requests in cases of suspected fraudulent activity or repeated abuse of our refund policy.

6. Questions & Support

For any billing inquiries or assistance, please reach out to us at billing@medicalhistoryai.com.